SSS urges members to update their contact information; implements SMS-OTP in the My.SSS Portal

DAVAO CITY —The Social Security System (SSS) today called on its members to immediately update their contact information, especially their mobile numbers as the state-run pension fund implemented Multi-Factor Authentication schemes during logins to the My.SSS Portal.

 SSS Officer-in-Charge Voltaire P. Agas said that SSS took a proactive step by incorporating an authentication process whenever its members log in to their My.SSS account, adding, “It will enhance the security of the SSS online portal.”

Agas said the passcode will be sent to the member’s registered mobile numbers in the SSS records whenever they access their My.SSS accounts. He added that outdated or inactive contact information can be a hurdle when logging into the portal.

“Updating your contact info ensures you get the codes to verify your identity when you sign in to your online account.” Hence, we are urging our members to update their contact information,” Agas added.

Updating via online or branch offices

Agas, who is also the SSS Executive Vice President for the Branch Operations Sector, said that members can update their contact information online or at any SSS branch offices.

“If you have an existing mobile number in the SSS database but no longer use that phone number, you can update your details online through your My.SSS account,” he explained.

He said that members without a mobile number in the SSS records can update their contact information. They must submit a Member Data Change Request form to any SSS branch office nationwide.

Furthermore, he noted that members who struggle with the My.SSS Portal should visit the e-centers in the SSS branch offices. “We have established e-centers manned by SSS personnel who are ready to assist and guide you in using the My.SSS Portal.”

Authentication options

SSS Senior Vice President for Information Technology Management Maria Belinda S. San Jose said that SSS members have two options for multi-factor authentication to access their My.SSS account. These are SMS One-Time Password (SMS-OTP) and Time-based One-Time Password (TOTP).

Belinda said by default, members can use the SMS-OTP to log in to their accounts. A six-digit passcode will be sent to their SSS-registered mobile every time they log in. It will be used to verify their identity in the My.SSS Portal. Thus, this calls for immediate updating of their contact numbers.

“Members can use TOTP as their preferred authentication method. They must enter the verification code to the Google Authenticator app to access their My.SSS account,” Belinda explained.

She added that implementation of these two authentication options for the My.SSS Portal bolsters the security feature of the online portal, mitigating the risks associated with unauthorized access and potential fraud.