DAVAO CITY – The Bureau of Customs (BOC) Port of Davao launched on Thursday the agency’s Customer Care Center to address queries and transactions of clients via a digital platform.
The facility is a one-stop-shop center that features services such as centralized document receiving and releasing, gate pass insurance, and other Customs service, according to Atty. Dante A. Maranan, BOC-Davao deputy collector for administration.
Maranan said the main purpose of digital transactions is to eliminate face-to-face interaction between BOC-Davao personnel and the transacting public.
“This is also timely since we are currently having a pandemic and we need to be cautious especially in doing face-to-face transactions,” he said, adding that the center also aims to curb corruption.
The center will be manned by BOC-Davao personnel from Monday to Friday during office hours.
Meanwhile, Nica Chynna Concepcion, BOC-Davao Administration Division chief, said that online transactions have already started since August 13.
“First, we started with the BOC Customer Care Portal System (CCPS) for online transactions and now the customer service facility. It is a transition since we are also checking the loopholes of the platform,” she said.
Concepcion said the CCPS also allows external stakeholders to electronically submit their concerns with the bureau as they can post their complaints, feedback, or suggestions.
“We have uploaded all import transactions and since its inception, we catered to about 150 transactions per day,” she said, adding the system was created in order to promote ease of doing business in a secure manner.
Conception said the portal can be accessed by clicking the BOC PORTAL button found in the www.customs.gov.ph website or visit https://client.customs.gov.ph. PNA
